Category: Business Intelligence
-
📬 When a Complaint Becomes a CAPA: A Workflow That Keeps Customers Informed and Protected
Customer complaints are part of every business — even great ones. The real test isn’t whether you get complaints. It’s how you respond to them. Handled right, complaints become strategic signals that strengthen your systems, prevent future issues, and earn back customer trust. But too often, complaints get brushed aside or treated as one-off annoyances.…
-
🔄 Process Mapping for ISO 9001: How to Visualize What You Do — and Why It Matters
If you’re getting ready to implement ISO 9001, you’ve probably heard a lot about SOPs, documentation, and process control. But here’s a secret: One of the most powerful — and underrated — tools you can use is process mapping. Before writing a single SOP, mapping your processes helps you: In this post, I’ll show you…